Helium Customer Fields
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Create customer sign-up forms as unique as your business, and save custom data to customer accounts.
Helium Customer Fields is your one-stop shop to collect and manage customer information. Create unique registration forms for different customer groups, and collect first-party data from customers such as birthday, pet's name, VAT/Tax ID, etc. All customer data is synced with Shopify fields and/or customer metafields. Personalize forms with rules and variables, or tag customers automatically based on form input. Use our integrations to sync customer data with your business/marketing tools.
- Simple drag-and-drop form builder with field types for nearly any use case
- Approve Wholesale/B2B customers with account approval or email verification
- Allow customers to edit their own data (name, email, or custom fields)
- Configure automatic and/or conditional customer tags to organize customer groups
- Developer-friendly! Front-end and back-end APIs are available for custom builds
- Popular with stores like yours
- Based in United States
- Highlights
- Works with the latest themes
Languages
English
Works with
- Customer accounts
- Shopify Flow
- Zapier
- Alloy
- Slack
- CustomerHub
- Happy Birthday Discounts
- Omnisend
Categories
Customer login
Account management
Access control
Form types
Customization
Data management
Pricing
Lite
$12 / month
- All standard Shopify fields
- Account approval & email verification
- Edit account page
- Email notifications for staff
- Sync 5k customers
- 2 forms
14-day free trial
Pro
$26 / month
- All 'Lite' features, plus:
- Custom fields (metafields)
- Customer auto-tagging
- Conditional rules
- App integrations
- Sync 10k customers
- 5 forms
14-day free trial
Advanced
$60 / month
- All 'Pro' features, plus:
- Priority support
- REST API access
- Sync 50k customers
- Unlimited forms
14-day free trial
Plus
$200 / month
- All 'Advanced' features, plus:
- Dedicated account manager
- Sync more than 50k customers
- Plans start at $200
- See all pricing options for more info
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (231)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its customizable forms and registration workflows, particularly praising features like customer profile editing and email verification. It's especially useful in sectors requiring detailed customer information, such as classic car automotive parts. The support team is noted for their quick and effective service. Merchants find it essential for managing B2B processes, customer segmentation, and wholesale registration, enhancing overall account management.
Phenomenal support
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I originally left a 1-star review due to a serious flaw: the “approve” button wasn’t showing on mobile when the list was long — which made it impossible to approve customers on the go. It had been that way for over a year, and I was told it wasn’t on the roadmap.
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To their credit, Helium’s leadership stepped in quickly after my review. They acknowledged the issue, pushed a hotfix almost immediately, and offered a credit for the inconvenience. The COO even reached out directly and genuinely owned the situation.
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The issue is now resolved, and mobile approvals are working as they should. It shouldn’t have taken this long, but the way they handled it once it reached the right person gives me confidence in their willingness to listen and improve.
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Thanks to the team for finally addressing it.
Customer Fields has been a great solution for our store, not only because of its features, but also because of the awesome support.
This app allowed us to enable customer profile editing directly by customers themselves from the My Page area — something that Shopify's default setup doesn’t support.
We were also able to enable the “Require email verification” option easily.
These features have made a big difference for both our customer experience and internal operations.
Whenever we’ve had questions or needed clarification, the support team — especially Brett — responded quickly and clearly.
Their guidance helped us resolve things smoothly and with confidence.
They also supported us with updating our DNS records.
The team truly stands out. Thank you again for your reliable and thoughtful support!
We’re very happy with our experience and highly recommend this app to anyone looking for both flexibility and trustworthy support in a registration app.
Thank you so much for taking the time to leave this review 😊 We are so happy that Customer Fields has been able to provide you and your customers with the ability to edit their own profiles as well as require email verification 💪🏼
We hope that you will continue to reach out if you have any other questions or suggestions in the future, and thank you again for such leaving us such a kind review.
この度はレビューをご投稿いただき、誠にありがとうございます😊Customer Fieldsがお客様とお客様の顧客にご自身のプロフィール編集機能とメール認証機能を提供できるようになったことを大変嬉しく思います💪🏼
今後ともご質問やご提案がございましたら、お気軽にお問い合わせください。また、このような親切なレビューをご投稿いただき、重ねて感謝申し上げます。
When someone leaves a bad review on your app, you start sending them emails every day asking them to change it. But when a customer actually needs your help, you don’t respond to any emails at all.
We received one ticket from you about a month ago on a Sunday. We replied the next day when we were back in office, and offered a refund. We also sent a follow up to that email, but we didn't receive a reply to either email. You have been issued a full refund. Is it possible that our emails ended up in your spam folder?
We follow up with ALL users regardless of their experience. We take extra care with users who have had a bad experience, because creating a good experience is how Helium has done business for over 10 years.
In regards to your statement "you start sending them emails every day asking them to change it" is defamatory and wholly unfounded. There is no basis for this comment.
Support
App support provided by Helium.
Or visit their support portalResources
Launched
July 22, 2015 · Changelog
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